Refund policy

Returns & Exchanges

At Drop, we want you to be completely satisfied with your purchase. If something isn’t right, eligible items may be returned or exchanged in-store within 14 days of receiving your order.

At this time, we are unable to accept returns by courier. All returns and exchanges must be completed at a Drop store and are subject to the conditions below.

Return Conditions

Items must be:

• Unworn and unused

• In their original condition

• Returned with all original tags attached

• Returned with their original packaging, including any boxes, dust bags, or product packaging supplied with the item

Drop reserves the right to refuse a return if an item does not meet these conditions.

Refunds

Eligible returns may be refunded to the original payment method.

Cash purchases will be refunded in cash, while card and online payments will be refunded to the same payment method originally used.

You may also choose to exchange the item or receive store credit, subject to availability.

Proof of Purchase

A valid proof of purchase is required for all returns and exchanges. This may include a:

• Digital receipt

• SMS receipt

• Email confirmation

• Physical receipt

Final Sale Items

For hygiene, product integrity, or collectible value, the following items are final sale and cannot be returned, exchanged, or refunded:

• Consumable products

• Bearbricks and other collectible figures

• Underwear and socks

Please review your purchase carefully before completing your order for any item marked as final sale.