Frequently Asked Questions

At Drop, we strive to ensure your complete satisfaction with your purchases. If for any reason you are not satisfied with your product, we offer in Store returns, unfortunately we can not have orders returned by courier, in store returns and exchanges subject to the following conditions:

Return Timeframe: You have 14 days from the date of receiving your products to initiate a return.

Condition of the Product: The returned product must be unworn, in the original condition, and have all original tags still attached. Additionally, it must be returned in its original packaging, including any boxes or bags that were included with the purchase.

Refund Options: We offer full refunds in the same form as the original payment method. Cash purchases will be refunded in cash, online credit card purchases will be refunded to the same credit card, and so on. Alternatively, we provide the option for exchanges or store credit.

Proof of Purchase: To process your return, you must present our employee with proof of purchase. This can be in the form of an emailed, SMS or physical receipt.

Some items in our store are non-returnable and non-refundable they include:

Consumables
High-end exclusive sneakers (e.g., Jordan 1 Phantom)
Shoe cleaning products
Bearbricks and Kaws statues
Collectibles
Undergarments (Underwear and Socks)
Phone Covers
Bags
Please note that these items are final sale and cannot be returned or refunded.

Local Shipping usually takes 2-4 business day, international shipping varies between 5-12 working days.

At Drop, we take great pride in providing our customers with guaranteed authentic products. We ensure that our customers receive only genuine and legitimate items. We are committed to maintaining the highest standards and our dedicated team works tirelessly to ensure the authenticity of every product we sell.

Drop is more than a concept store, Drop is an experience. Drop presents you with the future of fashion retail, bringing you the finest local brands, newest streetwear and hottest sneakers. Our mission is to elevate the shopping experience of our clients through both our products and services provided.